Complaints Procedure
We want to put things right. There is no charge for any complaint we handle.
Making a Complaint
Please include as much detail as you can, such as dates, the people you dealt with and any supporting evidence.
1. Complain in Writing
Email info@propertyshop.uk.com with details of your complaint and the property address.
2. Acknowledgement
We will acknowledge your complaint within 3 working days of receiving it.
3. Our Response
We will investigate and send you a written response within 15 working days of receiving your complaint.
If You Are Still Unhappy
Our process should take no longer than 8 weeks.
4. Final Review
If you remain unhappy, tell us in writing. We will review your complaint and send our final viewpoint in writing within 15 working days.
5. Independent Review
You can refer your complaint to The Property Ombudsman (TPO) after our final viewpoint, or if it has not been addressed within 8 weeks. Referrals must be made within 12 months of our final viewpoint.
Contact TPO
www.tpos.co.uk, admin@tpos.co.uk, 01722 333306. Unit 159756, PO Box 7169, Poole, BH15 9EL.